- Continue to send your bill payments to Kentucky Power. More information about billing and payments with Liberty will be available at a later date.
- Report outages and safety hazards to Kentucky Power.
- Review your usage at KentuckyPower.com or through our mobile app.
- Find the most up-to-date information about the sale process at KentuckyPower.com/Liberty
Dear Kentucky Power Customer,
American Electric Power (AEP) has reached an agreement to sell Kentucky Power to Liberty, pending approval from regulators. Liberty has extensive experience delivering electricity, natural gas, water and wastewater services to more than 1 million customer connections, mainly in 13 U.S. states and Canada. They are committed to providing safe, reliable energy to power the homes and businesses in eastern Kentucky.
Kentucky Power and our employees are a proud part of the fabric of the communities we serve. You’ll see many of the same faces you have gotten to know over the years as Kentucky Power employees continue their work to keep the lights on as part of Liberty.
The Kentucky Public Service Commission and Federal Energy Regulatory Commission will need to review and approve the agreement before the sale can be finalized. We expect it will take until late spring or early summer 2022 for this process to be completed.
We are working with Liberty to make the transition as seamless as possible for you. You can help make the transition a smooth one by keeping an eye out for more information as it becomes available. In the meantime, please be sure to:
We understand that you might have additional questions about the sale process, and we are working to provide as much information as possible. You shouldn’t notice any change in the service you receive – our commitment is to make sure this process is as easy as possible for you.
If you have questions, please be sure to check KentuckyPower.com/Liberty. And as always, customer service agents are available at 1-800-572-1113 or through our social media channels.