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Kentucky Power suspends disconnections during COVID-19 emergency

ASHLAND, KY. – At Kentucky Power, we’re committed to the health and safety of our customers, communities and employees. We want you to know we’re closely monitoring the COVID-19 pandemic. While the days ahead may look different than what we’re all used to, we don’t anticipate disruption in our ability to provide power to our customers.

Billing & Financial Hardship

We understand that many of our customers may be experiencing financial hardship – for some, made worse by the current situation. We’ve temporarily suspended disconnections for non-payment. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us so we can work together on a plan and help you avoid a large bill when the crisis has ended. We can be reached at 800-572-1113, through your account, as well as through Facebook or Twitter.

We’ll Be Here

Please know that we stand ready to respond. We’ll continue to look for ways to support our customers and communities as we work to keep the power flowing. We’ve provided $60,000 in emergency funding from the AEP Foundation to support food banks and pantries and we have provided 10,000 masks and gloves to area hospitals. You have our promise that we’ll keep you updated on our efforts as we weather this unprecedented time together.

Please stay safe and healthy.

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